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Satisfaction Survey:
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Company: |
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Name: |
(optional) |
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Email
Address: |
(optional) |
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Your telephone call was handled promptly and
professionally. |
Strongly
Agree |
Agree |
Neutral |
Disagree |
Strongly
Disagree |
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The service or sales representative was
on-time, ready to serve you |
Strongly
Agree |
Agree |
Neutral |
Disagree |
Strongly
Disagree |
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The workmanship met or exceeded your
expectations. |
Strongly
Agree |
Agree |
Neutral |
Disagree |
Strongly
Disagree |
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The service technician's work area was left
neat, clean, and orderly. |
Strongly
Agree |
Agree |
Neutral |
Disagree |
Strongly
Disagree |
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The service technician or sales
representative was knowledgeable, capable, and answered all of your
questions to your satisfaction. |
Strongly
Agree |
Agree |
Neutral |
Disagree |
Strongly
Disagree |
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The HVAC service or installation is working
as expected. |
Strongly
Agree |
Agree |
Neutral |
Disagree |
Strongly
Disagree |
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Overall, the experience of working with M&T
Air Conditioning was pleasant, and made you feel good. |
Strongly
Agree |
Agree |
Neutral |
Disagree |
Strongly
Disagree |
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Based on your experience with our company,
would you recommend M&T Air Conditioning, Inc. to a friend or neighbor as
an excellent service company?
Yes
No
If "yes", please ask your friend or neighbor to mention your name when
they call for service so that we may thank you appropriately for your
referral.
If "no", please tell us exactly what is concerning you and how we may
regain your trust and confidence.
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Have we "dropped the ball" or somehow fallen
short of our goal of providing extraordinary service to you? Please
explain. (Call us right away if there is something requiring
immediate attention.)
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At M&T Air Conditioning we Value the contributions of our employees, and
each month we recognize those employees who have been specifically
mentioned by our customers for providing exceptional service. If you
recall superb service on your most recent service call or system
installation, please let us know. M&T employee:
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Our goal is to serve you so well that you'll
be an M&T "customer for life". If there were one thing we
could do better to serve you in the future, what would that be?
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Comments:
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May we use your positive comments in a
testimonial on our website?
Yes
No
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